Frequently Asked Questions (FAQs)

Welcome to the Mihraaj.com Help Center! Below you’ll find answers to the most common questions about our products, order delivery, and policies.

Q: How long will it take to receive my order?

A: Deliveries across Pakistan typically take 2 to 5 business days. Once your order is dispatched, we will share tracking details so you can monitor your shipment.

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking link via SMS or email. You can use that tracking ID on the courier's website to check real-time updates.

Q: Can I change or cancel my order after placing it?

A: If you need to modify or cancel your order, please contact our support team immediately on WhatsApp at 03706237724. Once an order has been handed over to the courier, it cannot be canceled.

Q: What payment methods do you accept?

A: We accept:
- Cash on Delivery (COD) (Pay when your package arrives at your doorstep).
- Online Payments via Credit Card, Debit Card, or Direct Bank Transfer / E-Wallets.

Q: Is it safe to pay with my Debit or Credit card on Mihraaj.com?

A: Yes, absolutely. Our store uses secure SSL encryption to protect your financial and personal information during online transactions.

Q: What is your return policy?

A: We offer a 7-day return policy. You have 7 days from the day you receive your parcel to request a return or exchange.

Q: What should I do if I receive a damaged, defective, or wrong item?

A: Please inspect your package as soon as it arrives. If there is any defect or damage, contact us immediately on WhatsApp (03706237724) or email us at mihraajventures@gmail.com. If the error is ours, Mihraaj.com covers all return shipping fees to make it right.

Q: Can I return a product if I simply changed my mind?

A: Yes, you can return items within 7 days even for a "change of mind." However, in these cases, the original delivery charge and return shipping fees will be borne by the customer.

Q: How and when will I get my refund?

A: Once your returned item arrives at our warehouse and passes quality inspection, your refund will be processed within 2 to 4 business days via online bank transfer or back to your debit/credit card.

Q: Are your products tested before shipping?

A: Yes, all our gadgets, electronic beauty tools, and household items undergo quality control checks prior to dispatch to ensure they reach you in proper working condition.

Q: How do I operate or charge my device (fans, massagers, gadgets)?

A: Each device comes with an instruction manual or charging cable included in the box. If you ever need help or have technical questions about operating a product, reach out to our team on WhatsApp for quick guidance!

Q: How can I contact customer support?

A: Our team is ready to assist you:
- 💬 WhatsApp Support: 03706237724
- ✉️ Email: mihraajventures@gmail.com
- 🕒 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM