Refund policy

7-Day Return & Exchange Policy

At Mihraaj, we want to ensure you have a smooth shopping experience. We offer a 7-day return policy, giving you 7 days after receiving your item to request a return or exchange.

📥 Return Eligibility Criteria

To be eligible for a return:

  • The item must be in its original condition and original packaging.

  • You must provide a receipt or proof of purchase.

  • Please note: Returns sent back to us without prior authorization will not be accepted.

💳 Online Payments (Debit / Credit Card & Bank Transfers)

If you paid for your order online using a debit card, credit card, or direct bank transfer:

  • Once your return is received and approved after warehouse inspection, your refund will be initiated back to your original payment method, preferred bank account, or e-wallet.

  • Processing Time: Online card refunds typically take 2–4 working days to process from our end. Depending on your bank or credit card provider, it may take additional time for the credit to officially post to your account statement.

🔄 How the Return Process Works

  1. Initiate Request: Contact us on WhatsApp at 03706237724 or email mihraajventures@gmail.com with your order details and reason for return.

  2. Ship the Item: Once approved, we will provide instructions and the return address. Please ensure the item is securely packed so it isn't damaged during transit.

  3. Inspection: Once received at our warehouse, our team will inspect the item to confirm its condition.

  4. Refund: After inspection and approval, your refund will be processed within 2–4 working days.

  5. If payment was done through Debit/Credit card, once refund is done from our end, it may take 1-2 weeks for amount to be reversed to your Debit/Credit account subject to the working procedure of your Bank

Note: Refunds are only processed after the parcel has been delivered to and inspected at our warehouse.

⚠️ Damages, Defects, & Wrong Items

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately.

  • Who pays shipping? If the error is ours (damaged/defective/wrong item), Mihraaj Ventures covers all delivery and return shipping costs.

🚚 Returns for "Change of Mind" / "Did Not Like"

If you wish to return an item that is not defective (e.g., change of mind or personal preference):

  • You may still return it within 7 days.

  • Who pays shipping? Both the original delivery fee and the return shipping charges will be deducted from your total refund amount.

🔁 Exchanges

The fastest way to exchange an item is to follow the standard return process. Once your return is approved, you can place a new order for your desired item.

📞 Contact Us

Have questions about your return? Reach out anytime:

  • WhatsApp: 03706237724

  • Email: mihraajventures@gmail.com