Shipping policy
Thank you for shopping with Mihraaj! At Mihraaj, we believe that the excitement of shopping should continue long after you place your order. That’s why we’re committed to getting your items to you quickly, safely, and with care. Whether you’re waiting for a must-have piece or a special gift, we work hard to ensure your order arrives on time and exceeds your expectations. Read on to discover all the details about our shipping process, delivery options, and how we’re making your shopping experience even more convenient.
1. Order Processing Time
Once your order is placed, it will typically be processed within 24 hours. Orders are processed Monday through Friday, excluding weekends and public holidays. Please note that during peak seasons (such as holidays or sales events), processing times may be slightly longer.
Once your order is processed and shipped, you will receive an email with tracking details, if applicable.
2. Shipping Methods
We offer a variety of shipping options depending on your location and the size of your order. Shipping options will be presented during checkout for you to choose from. The available shipping methods are:
- Standard Shipping: Delivered in approximately 2-3 business days for domestic orders.
- Free Shipping: Available for orders over PKR 2,500/-
Note: Shipping times are estimates and may vary depending on factors such as weather, carrier delays, or customs processing.
3. Shipping Costs
Shipping fees are calculated based on the shipping method you select and your delivery location. The total shipping cost will be displayed at checkout before you complete your purchase.
Free Shipping Promotion:
From time to time, we may offer free shipping promotions for specific products or order amounts. Any applicable free shipping offers will be displayed during checkout. Please check our promotions page or subscribe to our newsletter for the latest offers.
4. Shipping Locations
We ship to all over Pakistan 💚
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this information to track your order's progress directly on the carrier's website. If you do not receive tracking details, please contact our customer support team.
6. Address Accuracy
To ensure timely and accurate delivery, please provide a complete and correct shipping address when placing your order. Mihraaj is not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you need to make changes to your shipping address after placing an order, please contact us immediately at mihraajventures@gmail.com
8. Lost or Stolen Packages
Mihraaj is not responsible for lost or stolen packages once they are confirmed as delivered by the carrier. However, if you believe your package is lost or stolen, please contact the carrier directly using the tracking number provided.
If your order is lost or delayed during transit, please reach out to us, and we will do our best to assist you in resolving the issue. In cases where the carrier is unable to locate your package, we may offer a replacement or refund based on our discretion.
9. Order Modifications & Cancellations
Once an order is placed and processed, it may not be possible to make changes to the shipping address or cancel the order. However, if you need to modify or cancel your order, please contact us immediately at mihraajventures@gmail.com, and we will make every effort to accommodate your request. If your order has already been shipped, we are unable to make changes or cancel the order.
10. Shipping Delays
While we strive to ship all orders promptly, certain situations may cause delays, including but not limited to:
- Carrier delays
- Weather disruptions
- Public holidays
- Incorrect or incomplete address
- High demand or promotional periods
If your order is delayed, we will notify you as soon as we receive information from the carrier. You can also track your order's status via the tracking link provided.
11. Customer Support
If you have any questions or concerns regarding shipping or your order, please don't hesitate to contact our customer support team:
- Email: mihraajventures@gmail.com
Our customer support team is available to assist you with tracking, addressing shipping issues, and any other concerns you may have.
12. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the change. We recommend reviewing this policy periodically for any updates.
Thank you for choosing Mihraaj! We are committed to providing a smooth and reliable shopping experience, and we look forward to serving you again soon.
